Return Policy

1. Return Policy at a Glance

• 30 day return policy. Returns must be requested within 30 days of delivery.
• 25% restocking fee. Deducted from your refund on all returns.
• No returns accepted if product is used. Items must be unused, uninstalled and in resalable condition.
• Buyer pays all return shipping costs. We do not provide prepaid return labels.
• Refunds go back to your original payment method within 5 days of us receiving and inspecting the return.

This Return Policy applies to every order placed with Shipping Container Wheels, whether through this website or by phone, and forms part of our Terms & Conditions.

2. 30-Day Return Window

You may return a product within 30 days of the delivery date. The return must be requested, by phone or email, within that 30-day period. Requests made after 30 days cannot be accepted. The delivery date is the date shown by the carrier's tracking.

3. Restocking Fee

All returns are subject to a 25% restocking fee, calculated on the product price and deducted from your refund. Our products are heavy, hand-fabricated steel assemblies that must be inspected, cleaned and repackaged before they can be resold, and the fee covers that cost.

4. Return Shipping

• The buyer pays all return shipping costs. We do not pay for return shipping, provide prepaid labels or reimburse the cost of shipping items back to us.
• You are responsible for packing items so they arrive undamaged. We recommend an insured, trackable service and that you keep your tracking number until the refund is issued.
• The original outbound shipping cost, where it was included in the price, is not refundable.

5. Condition of Returned Items

No returns are accepted if the product has been used. Returned items must be:

• unused and uninstalled;
• in new, resalable condition; and
• complete, with all hardware, parts and any included accessories.

Items that have been installed, used, modified, welded, cut, painted or damaged will be refused and shipped back to you at your expense.

6. Refunds

• Once we receive and inspect the return, we issue your refund, less the 25% restocking fee, to the original payment method.
• Please allow up to 5 days for the funds to appear on your credit card statement after the refund is issued. Your bank may take additional time to post it.
• We will email you when the refund has been issued.

7. Non-Returnable Items

• Custom or special orders.
• Items sold as-is.
• Any product that has been used, installed, modified or damaged (see section 5).

8. Exchanges

If you ordered the wrong bolt pattern, we are happy to exchange it. The 25% restocking fee and the return shipping terms above still apply to the item you send back, and you pay the shipping on the replacement. Contact us first so we can confirm the replacement is in stock.

9. Wrong, Damaged or Defective Items

If we shipped the wrong item, or it arrived damaged or defective, contact us within 30 days of delivery and we will arrange a replacement or a full refund at no cost to you. The restocking fee does not apply in that case and we cover the return shipping.

For shipping damage, please keep the packaging and take photos before contacting us so we can file a claim with the carrier.

10. How to Return an Item

• Call (281) 304-1515 or email shippingcontainerwheels@gmail.com with your order number and the reason for the return. Please do not ship anything back before contacting us.
• We will confirm the return and give you a return authorization and the return address.
• Pack the item securely in its original packaging where possible, with all hardware, and ship it to the address we give you. Keep your tracking number.
• We inspect the return on arrival and issue the refund as described in section 6.

11. Contact Us

Questions about a return or refund? We are a small Texas shop and we answer the phone.